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Jobs

Fastway Geelong have two great opportunities to join our team, based out of our South Geelong depot.


Customer Service Representative 

Fastway Couriers (Geelong) are looking are looking for a local who is friendly, enthusiastic and happy to provide the best customer service, to join our team. The hours for this role will be 8am to 5pm Monday to Friday.  Part time will be considered for great applicants. 

Responsibilities of this role include:

  • Liaising with all franchisees, regional managers & customers

  • Providing customers and staff support where required; solid local knowledge an advantage

  • Handling customer telephone, website and email enquiries

  • Accurate and timely entry of customer requests; general administrative duties


Desirable criteria:

  • Excellent written and verbal communication skills

  • Computer skills including a proficiency in Microsoft Outlook, Excel & Word

  • Able to work independently and as part of a team

  • Experience in a customer service environment advantageous

  • Solid local knowledge an advantage

 

Salary range - $38,000 0 $44,000 (based on experience) 

 

Administration Officer 

Fastway Couriers (Geelong) is looking to engage an Administration Officer from Geelong to assist with the day to day operations of our busy depot. This role will see you providing efficient and timely administration of the office and provision of customer service. This is a full-time position requiring you to work Monday to Friday, 8am – 5pm.

Duties will include but not limited to:

  • Provide general administrative support and assistance to the team as directed;

  • Answer telephone, email and Fastway customer service system queries; provide PODs as required;

  • Validate all debtors and creditors; ensure proper documentation and authorisation;

  • Supervise banking and batching of sales: competent system of filing records and documents digitally

Requirements

  • Previous experience in an administration environment would be advantageous

  • Proficient in Microsoft Outlook, Excel & Word; able to take on new systems with confidence 

  • Able to show initiative; attention to detail and accuracy; ability to work with minimum supervision

  • Excellent verbal and written communication skills

  • Eye for detail and consistency; well organised; empathy with customer needs

  • Good local knowledge;  current police check and Australian residency, right to work documents

 

Salary range - $44,000 - $55,000 (dependent on experience)

How to apply

If you're interested in either of these roles please see the application options below.

Please note the preferred way to apply is in person.

Secondary considerations will be made to email applications.

In person

Fastway Couriers (Geelong)
Tenancy 1 / 2-6 Gravel Pits Road off Barwon Terrace, Geelong South VIC 3220
Applications accepted between 11am - 5pm

Email

Email your resume, a covering letter introducing yourself as well as three work references to robyn.fisher@fastway.com.au. Please note the Job Title you're applying for in the subject line.